Terms of Service


By booking or reserving our guest house "Schneerösl"  tenant agrees to the following terms and conditions which apply to all bookings.

Contract and payment:

Prior to the rental of the house a contract is signed between the tenant and the owner of the house. This measure is taken to insure safeties on both sides. The contract will be sent by post with additional information. It should be signed and then returned. The contract is binding as soon as the tenant makes the deposit ( 1/3 of the total amount). The remaining sum is to be paid 7 days before arrival.

The contract begins with the arrival day from 4.00 PM and ends on the departure day at 10.00 AM.

The rental price depends on season as well as the number of people. 

Cancellation and Refunds :

In case of a cancellation, the sum cannot be refunded due to the additional insertion and handling.

If the lessor does not turn up the contract is considered as a resignation. This means that 70% of the agreed price will be charged.

By an earlier departure no refund is made.

Arrival and departure:

The usage of the house is not possible before 4:00 PM (without prior consultation with us) on the day of arrival. Arriving beforehand is pointless due to the cleaning. The itinerary should be planned accordingly. 

The access road is cleared of snow. However, the bringing of snow chains is advisable.  The pathway to the house / and garage should be keep clear.

On departure day the checkout should be no later than 10:00 AM. The proper return of the house is with washed dishes, closed windows and the garbage in the appropriate bags left in the garage.

Parking Rules:

The parking rules are strictly to be kept. Cars can either be parked in front or to the right of the garage of the house. There is enough space for two cars. Parking elsewhere or block the exit for the cars of the neighbouring house is not allowed.  It is also forbidden to park between the traffic routes. Alternatively cars can be parked at the bottom of the hill where there is a big parking space for about 20 cars. 

House rules:

Guests are required to follow 'house rules' for their safety and convenience.

Smoking is not permitted in the house.

Due to a strong pet allergy of the owner as the house, who also uses the home itself, pets are not allowed.

The sanitary areas (in the upper and lower floor) should regularly be ventilated in order to prevent mould growth in these spaces.

Since the alpenchalet “Schneerösl” is a self-provider house, the users of the house are required to bring their own food/ towels/hygiene products (soap, toilet paper, ...)/ etc. Everything necessary can also be found in the shops in Altenmarkt.

The house with its inventory should be treated with respect.  Should there be any damage to any property of the house the tenant is requested to pay the replacement value of the damaged item or to buy a replacement. Jurisdiction for both parties is in St. Johann im Pongau / Salzburg.

The garbage disposal and separation system of Zauchensee is very strict and should be mentioned by the tenant. Garbage bags and further information regarding the separation are provided at the house. 

Safety :

The tenants of the house are responsible for their own safety within the house.  The owner will do everything necessary to keep all equipment in the house in good working order. However problems can still occur and should be reported immediately. Parents are responsible for the safety of their children.